Customer Service jobs

A global industrial gases company in Malaysia is seeking a Customer Service Manager to lead a team focusing on maximizing customer satisfaction and operational efficiency. The role involves coordinating resources for order management and customer inquiries, ensuring effective communication within teams, and implementing process improvements. Candidates should have over 5 years of experience in...

Job Title: BSTSG - Senior Executive, Logistics and Customer Service Posting Start Date: 30/12/2025 Job Summary Reporting to LSCM Manager, Malaysia and Singapore, the incumbent will support logistics and inbound operations, working closely with 3PL partners to ensure delivery efficiency, accurate inventory management, and timely issue resolution across warehousing and transportation. This role...

CUSTOMER SERVICE CUM DIGITAL MARKETING EXECUTIVE The Customer Service cum Digital Marketing Executive is responsible for enhancing the company's digital presence and customer experience. This role focuses on improving and maintaining the website, managing Salesforce CRM, supporting PR-related activities, and executing digital marketing initiatives to strengthen brand visibility, customer...

A global money transfer company seeks a Front-Line Associate in Kuala Lumpur, Malaysia. The role involves maintaining high customer service standards, managing cash register operations, and solving customer inquiries. Candidates should have up to 2 years of experience in customer service, with strong problem-solving and communication skills. Familiarity with MS Office is essential. The company...

Responsibilities - Develop and execute customer service strategies that support business growth, service scalability, and customer retention. - Lead, coach, and mentor the Customer Service Team Lead and the wider team to build a high‑performing, customer‑centric culture. - Forecast and plan manpower and capacity requirements to ensure seamless support across all service platforms. - Establish...

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing...

A leading E-Commerce company in Kuala Lumpur is seeking an experienced Customer Service Manager to develop and execute robust customer service strategies. The ideal candidate will have a Bachelor's degree and 5-8 years of experience in customer service operations, with a strong emphasis on leadership and process improvement. Responsibilities include overseeing daily operations, leading a...

A global eCommerce leader is seeking an experienced operational leader in Malaysia to enhance customer and employee satisfaction. The ideal candidate will hold a Bachelor's degree, with over 5 years of leadership experience in customer service or e-commerce. Fluency in English and Mandarin is required. The role focuses on developing strategies to improve business performance and leading a...

A leading telecommunications company in Kuala Lumpur is seeking a Head of Service Management to drive service excellence and customer satisfaction. In this role, you will lead a high-performing team, define service management frameworks, and engage with executive stakeholders. Candidates should have over 10 years of experience in service management and a Bachelor’s degree in a related field....

A leading insurance company is seeking a Senior Manager, Talent Acquisition in Kuala Lumpur. The role involves managing customer inquiries across multiple channels and delivering exceptional service experiences. The ideal candidate will have a diploma or degree, at least 4 years in customer service within the insurance industry, and strong communication skills. This full-time position focuses on...

A multinational home appliances manufacturer seeks a Head of Customer Service & Supply Chain Management in Bandar Baru Bangi, Malaysia. This role involves leading service excellence and managing supply chain operations to ensure efficient order fulfillment and high customer satisfaction. Ideal candidates will have 5+ years of experience in related fields and hold a Bachelor's degree in a relevant...

A leading financial institution in Malaysia seeks a Senior Executive for Alternative Channels (E-Services) in Johor Bahru. This role focuses on managing customer inquiries via online channels while advocating for improvements in digital banking experiences. The ideal candidate should possess a Bachelor's degree and have a customer service background, demonstrating exceptional communication skills...

A customer service company based in Kuala Lumpur is seeking an individual for a customer service role. This position requires excellent communication skills in English and Bahasa Malaysia, and applicants with a diploma or degree in business-related fields will have an advantage. Responsibilities include handling customer inquiries, providing accurate product information, and collaborating with...

A major logistics provider in Shah Alam is seeking a logistics coordinator to manage day-to-day customer service operations. The role involves liaising with customers for order bookings, monitoring cargo movements, and ensuring all requirements for successful deliveries are met. Candidates must have a Diploma in Business Management or related field, with at least 2 years of working experience in...

Arcelik A.S. and Hitachi Global Life Solutions, Inc to manufacture, sell and provide after-sales services of Hitachi branded home appliances including refrigerators, washing machines, vacuum cleaners globally (outside of the Japanese market). Arcelik (a multinational household appliances manufacturer that employs over 50,000 people worldwide and operates in 57 countries, and 45 production...

Senior Manager, Talent Acquisition @ FWD Insurance | Talent Acquisition | TA Process Optimization FWD Insurance Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia About FWD Group FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled...

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. This position is responsible to...

A leading tire manufacturing company in Malaysia is seeking a Senior Executive for Logistics and Customer Service. This role involves supporting logistics operations, managing inventory accuracy, and ensuring customer satisfaction through effective communication and stakeholder management. The ideal candidate has a Bachelor's Degree and 5-8 years of experience in supply chain management, with...

Responsibilities - Proactively seeks to maximize the customers experience at every opportunity and aligns resources – people, systems and CCC technology to meet the ever changing demands, contribute positively to business’ Profitable Growth expectation. - Coordinates and allocate country resource on a “real time” basis with respect to order placement, enquiries, including queries, complaints,...

A leading telecommunications company in Kuala Lumpur seeks a Head of Service Management to lead a high-performing team. This role involves strategic oversight to ensure service excellence, drive customer satisfaction, and implement innovative service management frameworks. The ideal candidate will excel in a leadership position, engaging with C-level stakeholders and managing operational...